FAQ! NEED HELP ?
How do I place an order on Bioform’s website?
To place an order on Bioform’s website, go to the product you wish to purchase and select the size and quantity. Then click on “Add to shopping cart” and “Go to checkout”. Then follow the instructions to complete your purchase, including entering your shipping address and payment information.
How can I check the status of my order?
You can check the status of your order by logging into your account on Bioform’s website and going to “Order history”. Here you will see a list of your past and current orders, along with their status and delivery information.
What happens if I receive an incorrect order or a damaged product?
If you receive an incorrect order or a damaged product, please contact Bioform’s customer service as soon as possible. We will be happy to help you resolve the issue, either by sending a replacement item or refunding your purchase.
You can contact
Bioform’s customer service via e-mail or phone to get help with an incorrect order or damaged item.
Can I change or cancel my order after it has been placed?
You can change or cancel your order as long as it has not yet been shipped. Please contact Bioform’s customer service as soon as possible if you wish to change or cancel your order. If your order has already been shipped, you must return the products to us for a refund.
How does Bioform handle the privacy and security of my information?
Bioform takes the protection of your personal and financial information very seriously. All transactions on our website take place over a secure connection, and we use the latest technology to protect your information from misuse or unauthorized access. We will never sell or share your information with third parties, unless it is necessary to deliver your products or fulfill our legal obligations.
How long does it take to receive my order?
The delivery time varies depending on the delivery method and location. We offer standard delivery in Norway, with an average delivery time of 2-5 working days for standard delivery. You will receive a delivery confirmation with a tracking number when your order has been shipped.
How can I track my delivery?
You will receive a delivery confirmation with a tracking number when your order has been shipped. You can track your delivery by visiting the shipping provider’s website.
What happens if I am not at home when the delivery takes place?
The shipments we deliver are no larger than they are put in your mailbox in 95% of cases. If this is not possible, you will receive a message from the shipping provider that the package is available at the nearest delivery point.
What happens if I receive a damaged item?
We apologize if you have received a damaged item. Please contact Bioform’s customer service as soon as possible so that we can arrange a replacement for you.
Where do you deliver the products?
We deliver our products to addresses all over Norway. If you want an international delivery, please contact customer service.
What happens if I have not received my order within the expected delivery time?
If you have not received your order within the expected delivery time, please contact Bioform’s customer service as soon as possible. We will investigate the matter and provide you with an update.
Do you offer free shipping?
We offer free shipping for orders over NOK 700. Please check our website for more information on our shipping options and costs.
Do you offer international delivery?
Yes, we offer international delivery. Please contact customer service if you wish to carry out an international delivery from Norway.
How long does it take to get a replacement for a damaged item?
As soon as we receive reports of a damaged item, we will quickly begin the process of sending a replacement. It usually takes no more than 2-3 working days from when we receive the report until the replacement is sent.
How can I change the address of my delivery after the order has been placed?
Please contact Bioform’s customer service as soon as possible after placing your order if you wish to change your address. We will do our best to update your delivery address before delivery.
What is Bioform’s return and refund policy?
Bioform has a 30-day return and refund policy. If you are not satisfied with the product, you can return it within 30 days of receipt for a full refund.
How can I return an item?
Please contact Bioform customer service for instructions on how to return an item. We will give you all the necessary instructions to ensure a painless and efficient return process.
How long does it take to receive my refund after I return an item?
The refund will be processed as soon as we have received and inspected the returned item. It usually takes 2-3 business days for the refund to be processed and refunded to your original payment method.
Can I get a refund for shipping costs when returning an item?
Unfortunately, we cannot refund shipping costs for returned items.
What happens if I have received a wrong item?
We apologize if you have received the wrong item. Please contact Bioform’s customer service as soon as possible and we will quickly send a replacement and handle the return process for the wrong item.
How can I make use of a promotion or discount code?
To make use of a promotion or discount code, please add the products you want to the shopping cart and enter the discount code in the discount code field at checkout. The discount will then be deducted from the total amount.
Are promotions and discounts available for all products?
It may vary, so please check the description of the relevant promotion or discount to see if it applies to all products or if there are restrictions.
Can I use several promotions or discount codes at the same time?
It depends on the individual campaign or discount. Sometimes it is possible to use several promotions or discount codes at the same time, while at other times there are restrictions. Please read the description of the relevant promotion or discount to see if it is possible.
How long do the promotions and discounts last?
The duration of promotions and discounts may vary. Please check the description of the relevant promotion or discount to see when it will be available.
How will I be informed about upcoming promotions and discounts?
You will be informed about upcoming campaigns and discounts through our newsletters and on our social media. You can also subscribe to our newsletter to receive our latest updates and offers.
How can I be sure I’m getting the best price with promotions and discounts?
You can be sure you are getting the best price by always visiting our website to see if there are any promotions or discounts available. We also offer email notifications of upcoming promotions and discounts, so be sure to subscribe to our newsletter.
How often will I receive offers for promotions and discounts?
We regularly offer promotions and discounts to our newsletter subscribers, but the frequency varies. To get the latest updates, we recommend that you subscribe to our newsletter.
How can I cancel or change an order I have placed with a promotion or discount code?
Please contact Bioform’s customer service as soon as possible to cancel or change an order you have placed with a promotion or discount code. We will be happy to help you change your order.
What happens if a promotion or discount code I have used is canceled or expires?
If a promotion or discount code you have used is canceled or expires, you will no longer be able to use that discount on your order. We recommend that you always check the conditions for promotions and discounts before placing an order.
What is the story behind Bioform?
Bioform was established at the end of the 90s and has been owned by Trond Solstrand from Norway since 2000. The company has focused on helping people live a healthy, long and good life by offering natural and pure nutritional supplements.
What are Bioform’s philosophy and goals?
Bioform’s philosophy and goal is to help people achieve health and vitality from the inside out, by offering natural and pure nutritional supplements without additives, fillers or synthetic content.
What does Bioform mean by “health from the inside out”?
“Health from the inside out” means that Bioform focuses on improving health and well-being by strengthening the body’s internal processes and functions, rather than focusing on external changes.
How does Bioform take responsibility for the environment?
Bioform takes responsibility for the environment in that many of our ingredients are handpicked in the arctic nature. We treat them in a gentle way that does not harm nature. We also choose sustainable and environmentally friendly ingredients from other Arctic suppliers in Northern Scandinavia.
The ingredients that do not come from arctic areas are selected based on strict requirements regarding purity, content of active substances and environmental considerations. We want the greatest possible assurance that the ingredients are produced organically.
What does Bioform do to ensure that their supplements are 100% natural and pure?
Bioform ensures that their supplements are 100% natural and pure by using organic, preferably organic ingredients that are laboratory tested for purity and nutritional content.
What does it mean that Bioform does not use additives, fillers or synthetic ingredients in its products?
This means that Bioform products contain only natural ingredients, without unnecessary or harmful substances that could affect the quality of the product or the health of the consumer.
Why are Arctic ingredients unique and why does Bioform choose to use them?
Arctic ingredients are unique because they grow in some of the cleanest and least polluted areas in the world. They have to fight for survival under challenging conditions, which results in them developing extra large amounts of the desired nutrients, such as high-potency antioxidants, flavonoids and vitamins.
What are the advantages of ingredients from arctic areas in Northern Scandinavia?
The advantages of ingredients from Arctic regions include purity, high nutritional value and unique properties as a result of the extreme growing conditions they experience.
Why are micronutrients important for long-term health and well-being?
Micronutrients are important for long-term health and well-being because they support the body’s functions and help maintain a strong immune system, good energy and optimal performance.
What can lead to a lack of necessary nutrients in the diet?
Lack of necessary nutrients in the diet can be due to poor eating habits, lack of variety in food intake or reduced nutritional content in processed food.
How can Bioform help ensure an optimal intake of micronutrients?
Bioform can help ensure an optimal intake of micronutrients by offering a range of dietary supplements that contain the necessary micronutrients in concentrated doses. These supplements are made with high quality, natural ingredients and are formulated to ensure that the body receives sufficient amounts of the important micronutrients it needs to function optimally.
Should one choose organic supplements over synthetic ones?
Organic supplements often contain more nutrients and are free of toxins, compared to synthetic alternatives. They contain more and a larger collection of nutrients. They provide faster nutrient absorption and support better intestinal health. In some cases, they also taste far better.
How does Bioform ensure that its products are free of toxins?
Bioform produces 100% natural and pure food supplements without additives, fillers or synthetic ingredients. We also carefully select the best organic ingredients on the world market and harvest many of the ingredients wild, to ensure the quality and purity of the products.
How can I know which Bioform products are best for me?
It is recommended to consult a healthcare professional to clarify which nutritional supplements are best for you and your individual needs.
What is the recommended dosage for Bioform’s dietary supplement?
Recommended dosage varies depending on the product and individual needs. It is recommended to follow the instructions on the product label or to consult a healthcare professional.
Are there any side effects from taking Bioform’s nutritional supplements?
Side effects have rarely been reported when using Bioform’s dietary supplements, but it is recommended to consult a doctor or healthcare professional if you have any questions or concerns.
Is Bioform’s packaging environmentally friendly and recyclable?
Unfortunately, we are not quite there yet in this area. But our expectation is that during 2023 or early 2024 we will be ready with our new packaging which is 100% recyclable.
The packaging we use today is produced from recycled plastic, but this is not good enough for us – we want to deliver our products in the best recyclable packaging on the market. It’s coming soon – so stay tuned!
How does Bioform ensure sustainability in the collection of ingredients and raw materials?
Yes, Bioform ensures sustainability in the collection of ingredients and raw materials through a combination of the following measures:
1. Use of wild-harvested ingredients from arctic areas in northern Scandinavia, which have a minimal impact on the environment.
2. Cooperation with local collectors/harvesters to ensure sustainable harvesting of ingredients.
3. Use of environmentally friendly and recyclable packaging to reduce waste production.
4. Focus on reducing energy and water consumption in the production process.
5. Cultivation of our own seaweed, which absorbs CO2, and which contributes to us currently having a negative CO2 account of approx. 70 tonnes of CO2.
All this ensures that Bioform maintains its commitment to taking responsibility for the environment, while providing you with the best possible organic nutritional supplements.
Do you still need your help?
Send us a message, or get in touch via email.
If you get in touch regarding an order, don’t forget
to include your order number